Supv Housekeeping

Job description

JOB OVERVIEW: Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. DUTIES AND RESPONSIBILITIES: · Assist with scheduling and room assignments to ensure proper coverage. · Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. · Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. · Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. · Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. · Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. · Control expenses and minimize waste within all areas of house...