Front Desk Supervisor

Job description

Description Front Desk Supervisor Position Overview: We are seeking a dynamic and service-driven full time Front Desk Supervisor to lead our front office team at a TownePlace Suites hotel operated by StepStone Hospitality. This role is responsible for delivering exceptional guest experiences, supporting daily front desk operations, and mentoring team members to embody Renaissance brand standards while aligning with StepStone’s commitment to operational excellence. Qualifications: - Supervise and support front desk associates during all shifts to ensure smooth operations - Deliver and model exceptional guest service, creating memorable and personalized experiences - Handle guest inquiries, concerns, and escalations promptly and professionally - Assist with scheduling, training, and coaching of front desk team members - Ensure compliance with Renaissance brand standards, StepStone Hospitality policies, and franchise guidelines - Monitor room inventory, reservations, and guest arrivals/departures to optimize occupancy and service flow - Conduct shift briefings and communicate important updates to the team - Collaborate with housekeeping, maintenance, and other departments to ensure gu...