Call Center Representative

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Position Overview: The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support. Key Responsibilities: - Answer incoming calls and respond to customer inquiries - Make outbound calls for follow-ups, outreach, or surveys - Provide accurate information about products, services, or promotions - Resolve customer concerns or escalate issues when necessary - Document all customer interactions in the system - Follow communication scripts, procedures, and service standards - Meet performance metrics such as call quality and response time Qualifications: - Strong verbal communication and active listening skills - Customer-focused mindset and problem-solving a...