Customer Success Manager, SMB/Mid-Market

Job description

🌟 About the role Pulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies. You'll own a book of strategic accounts and act as a strategic advisor - ensuring founders and finance leaders derive maximum value from Pulley’s product and services suite. This role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, is comfortable mapping future goals with executive personas, and takes ownership of each customer’s success. 🛠 What you’ll do 🙌 What you bring ✨ Why Work at Pulley? 💚 Benefits Annual Salary Range: $118,000 - $137,000 - Lead customer relationships and translate customer goals into adoption paths, focused on driving value across Pulley’s product and services - Serve as a strategic advisor by recommending best practices and strategies for deeper Pulley usage - Lead business reviews to reinforce the value Pulley delivers and proactively address customer retention, renewal performance, and risk mitigation - Partner cross-functionally with Product, Support, and Implementation to improve the customer journey and help inform Pulley...