Customer Experience Operations and Analytics Intern

Job description

This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada. We are seeking an analytical, detail-oriented Customer Experience Operations and Analytics Intern to support our customer experience measurement programs. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning. This role is ideal for students interested in data analytics, survey operations, performance reporting, and customer experience optimization. The intern will analyze our Qualtrics survey distribution performance by tracking invite attempts, invite delivery or reach, email opens, and responses and will recommend actionable improvements to increase engagement and response rates. The duration of the program is expected to be 90 days. Qualifications: - Analyze survey distribution performance across all CX programs by building an invite funnel view (attempted, delivered or reached, opened, responded) and highlighting drop offs and trends. - Break down results by program and by email touch (initial invite vs reminder emails) to identify...