Service Advisor – Automotive Repair

Job description

About the Role CARe Automotive is looking for an experienced Service Advisor to join our repair centre team. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey. You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes. About CARe Automotive: CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do . Key Responsibilities: Customer Service: - Be a point of contact for CARe customers - Accurately document customer concerns and vehicle condition - Clearly explain repair processes, scope, and timeframes - Maintain ongoing communication with customers and Customer CARe - Handle customer concerns professionally and calmly Vehicle Intake & Coordination: - Complete tablet‑based check‑in and Digital Triage processes - Capture a...