Solution Center Analyst

Job description

Responsibilities include managing and supervising daily tasks, projects, objectives and resources within property IT. Service areas include, but are not limited to, software and hardware troubleshooting, software application product installation, computer hardware installation, telecommunication support, internet connectivity support associated with Station Casinos’ electronic functionality, and other responsibilities as assigned. Descriptions: Assist the Solution Center Manager in all aspects of Solution Center operations. Participate in departmental planning and improvement initiatives. Oversee Team Member activities, including scheduling, task distribution, and performance monitoring. Contribute to the training and development of Solution Center Team Members. Assist with the recruitment, onboarding, and performance management of new Team Members. Provide support and guidance to Team Members in resolving technical problems and ensuring adherence to Company policies and procedures . Contribute to maintaining and documenting Solution Center standards, policies, and procedures. Participate in quality assurance processes to ensure efficient and effective service delivery . Foster a p...