Product Support Analyst
Cutover · US
An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expre...
Job description
An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location: You can choose how often you’ll work from home vs the New York office - whether you’re fully remote or hybrid. Cutover’s Collaborative Automation SaaS platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks. We’re looking for a Product Support Analyst to grow our US support coverage. Cutover Product Support Analysts provide exceptional support ensuring our growing B2B client-base have the best possible experience with Cutover. As a team, we’re committed to being the customer advocate, resolving technical issues, answering usage questions, and presenting workarounds where needed. The role requires excellent and confident commu...