CCC Clinical Trainer

Job description

The VITAS Healthcare CCC Clinical Trainer is responsible for facilitating and supporting the training, education and on-going development of PCC’s, LPN’s, RN’s within their initial 90 days of employment and beyond. They are responsible to create and maintain documents used for training, develop roll-out training, monthly education offerings, and any 1:1 re-training as needed. - Supports the training and compliance for the department policies and procedures within the Telecare Call Centers. - Ensures all clinical standards are within current nursing practice and VITAS standards. - Monitors both incoming and outbound calls for agents within their initial 90 days with VITAS. - Facilitate and promote training, education, and on-going development of new and existing employees. - Ensure new hire employee skill sets and competencies are present and achieved during the initial new hire training and education. - Facilitate daily group discussions, group training, and one-on-one instruction. - Monitor new agent calls and data processing during the new hire period, pre and post formal training and education, to ensure on-going call handling improvement, the integrity of the data collection, a...