Customer Support Specialist (Day Shift)
Gcore · PL
Company Description Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of...
Job description
Company Description Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are over 550 professionals and currently looking for a Customer Support Specialist. Job Description: Your Responsibilities: - First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; - Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more; - Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed. Qualifications: We Expect you to Have: - 1+ year of Technical Support experience - Good networking knowledge (TCP/IP, DNS, MAC address, ping...