Parts Administrator

Job description

Last date to apply: We are continuously accepting applications The Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. Entry level Parts Administrator position responsible for performing basic level technical product support to Husqvarna Distributors, Dealers, National Accounts and Customers (end user escalations). What You Need to Know: · Looking up parts in the Husqvarna system to satisfy customer inquiries · Basic order entry for Husqvarna customers (business to business) · Respond to pricing inquiries · Respond to technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System). · Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics. · Record details of cases in CRM, as well as actions taken · Effectively communicate escalations to Customer Care L...