Customer Service Representative - 12 month Full time Opportunity

Job description

Job Description We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations. As the first point of contact, you will manage inbound calls from Silverchain’s clients, care workers and various stakeholders, adeptly handling enquiries and ad-hoc requests with professionalism and timeliness. Industry experience and/or a passion for community work is highly regarded. What’s on offer: This is a 12-month fixed term contract for a full-time opportunity on a 75 hour a fortnight contract, with working hours scheduled between 8:30 am– 5pm, Monday through Friday. While we offer work-from-home options, regular attendance at our NSW Bella Vista office is required; therefore, only Sydney-based candidates will be considered for this role. Please note: Training for this role is at the Bella Vista Office 8:30am to 5pm for a period of 2 to 4 weeks. Flexible Hybrid Work: After completing the training period, you will work 3 days onsite and 2 days from home each week. What we're looking for: To thrive in this role, you'll...