Senior Analyst Conversational AI Analytics

Job description

Overview National Debt Relief is looking for a Senior Analyst, Conversational AI Analytics to join the Digital & CX analytics team. This role sits at the intersection of data, user experience (UX), and Agentic AI - you will be the analytical engine behind our conversational AI experiences, translating how real users interact with our voice and chat AI into insights that shape better conversations, smarter flows, and stronger outcomes. You are not the engineer who builds AI Agents, but you are essential to making them work well. You will own the measurement framework for our conversational AI products - defining what good looks like, tracking where experiences break down, and partnering with designers, product managers, and our Applied AI team to close the gap between current performance and the ideal user journey. This is a high-impact, cross-functional role with direct exposure to senior leadership. The right person brings both analytical rigor and a genuine curiosity for how people communicate with AI. Responsibilities: Essential Duties/Responsibilities: Conversational AI Analytics & Measurement: - Own the measurement framework for conversational AI products - defining KPIs acros...