Managed Services Manager

Job description

Keep clients happy. Keep service standards high. Lead a team that delivers. As we grow, we’re looking for a hands-on, customer-focused Managed Services Manager to lead the day-to-day delivery of IT support services across our client base. This is a pivotal role within our managed services business, responsible for keeping ticket flow moving, SLA performance on track, client communication sharp, and our technical team operating at a high standard. If you thrive in a fast-paced MSP environment, know how to balance people leadership with operational discipline, and genuinely care about delivering an outstanding client experience, we’d love to hear from you. What we provide: At IT Integrity , we partner with our clients to deliver reliable, practical, and proactive IT support. We believe great service comes from great people, clear standards, and a team culture built on accountability, collaboration, and continuous improvement. When you join us, you’ll be part of a business that offers: A supportive and professional team environment. The opportunity to lead from the front and make a real impact. A growing client portfolio with strong long-term relationships. Ongoing professional develo...