Treatment Advisor

Job description

POSITION OVERVIEW: The Treatment Advisor is an entry-level role within the Contact Center at Recovery Centers of America (RCA). Treatment Advisors serve as the first point of contact for individuals seeking help for themselves or a loved one, playing a crucial role in guiding them toward recovery. Their primary objective is to facilitate patient admissions to an RCA facility by providing compassionate support, verifying insurance, processing payments, reviewing treatment options, and preparing patients for the recovery process. Additionally, Treatment Advisors respond to general inquiries, triage calls as needed and provide resources and information upon request. They also conduct follow-up with individuals who have not yet been admitted but may still require assistance KEY RESPONSIBILITIES: Uphold professionalism, leadership, and ethical conduct. Handle inbound inquiries via phone, email, chat, and social media channels promptly. Provide comfort, motivation, and encouragement to patients while intervening, as necessary. Adhere to established policies, procedures, and compliance regulations. Manage all phases of the admissions process, including: Conducting pre-screenings to assess...