Night Auditor

Job description

Description The Night Auditor ensures the smooth overnight operation of the property by balancing guest service responsibilities with essential accounting and reporting duties. At Gravity Haus, this role is both guest-facing and detail-oriented — supporting members and guests with exceptional service while ensuring all financial processes are accurate and complete. The Night Auditor embodies our values of community, sustainability, and “Haus”pitality, acting as an ambassador for the Gravity Haus experience at all hours. Key Responsibilities: Guest Services & Community: - Greet, check in, and assist late-night and early-morning guests, ensuring a genuine and elevated experience. - Cultivate loyalty and friendships within the Gravity Haus community, educating guests on membership benefits and offerings. - Handle check-in and check-out protocols using the property management system (PMS). - Assist with guest room orientation and property tours, ensuring a warm welcome. - Provide anticipatory guest service, addressing requests proactively and ensuring a comfortable stay. - Respond to and resolve guest concerns, including billing issues, service challenges, or emergencies, escalating pe...