Incident Manager

Job description

💻 Incident Manager 📍 This role can be based in Paris, Toulouse or Lyon 💶 Competitive salary + bonus 🌍 International team | 🏡 Hybrid working | 🧠 Learning & career growth Build what's next with us: efficy Group is the European home for Tribe, Apsis, and efficy CRM. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM. We help organisations turn customer data into autonomous action, structuring systems, orchestrating workflows, and building relationships that scale with AI. Over 300,000 users across 63 countries rely on us to grow smarter, move faster, and build lasting business relationships. Job Overview: We're growing our Support team and looking for an Incident Manager fluent in French and English to join our international Support Operations function. You'll own production incidents end-to-end, keeping customers informed and ensuring nothing falls through the cracks. Your team can't wait to welcome you! What's in it for you?: ✔️ Central, high-visibility role at the heart of our Support, R&D, and Cloud...