Customer Relationship Manager

Job description

We’re the largest schoolwear supplier in the UK. We’re passionate about making every student look and feel great by producing sustainable, affordable, and desirable schoolwear of the highest quality and supporting retailers with the best industry-leading service. Role Positoining: The Customer Relationship Manager plays a critical delivery role within the new Customer Team structure, working under the leadership of a Senior CRM. The position focuses on retention, contract security, and incremental growth through disciplined account management and strong relationship building. As part of a regional team model, the CRM contributes to shared objectives while developing commercial, strategic, and senior stakeholder capabilities. The role balances service excellence with commercial awareness, ensuring schools receive consistent, professional support while the business secures sustainable growth. Job Overview: As a Customer Relationship Manager, you will be the key point of contact for schools within your assigned region. Operating under our new Customer Team structure, you will report to and work closely with a Senior Customer Relationship Manager (SCRM), supporting the delivery of rete...