Customer Service Representative Prom - Bergamo

Job description

Job purpose: The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refueling options, resolving complaints and ensuring complete satisfaction. Key-result areas: · Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web. · Puts into practice proactive behavior towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction. · Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location. · Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park. · Maximize profit by offering services and ancillary products to Customers. Educational Background: High School Graduation or University education. Professional Experience: Previous sales and customer service...