Senior Field Representative, Support CIP

Job description

Senior Field Representative, Support CIP Position Profile This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also includes new business and other various support functions as developed or assigned. Job Duties and Responsibilities Technical: - Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise. - Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods. - Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. - Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. - Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of...