Senior Knowledge Management Analyst

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours: As a Senior Knowledge Management Analyst, you’ll lead how we transform People knowledge into a scalable, AI-powered experience that works as hard as our teams do. You’ll operate at the intersection of knowledge management, analytics, and automation—structuring content so it’s not just accessible, but actionable and intelligent. In this role, you’ll shape how employees find answers, navigate processes, and engage with People services, while helping evolve our systems into a connected, future-ready ecosystem. Your work will directly reduce friction, improve service delivery, and unlock smarter, faster decision-making across the organization. What you'll do...