Scheduler - Wednesbury

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler role within our Home Visits service could be perfect for you. As a Scheduler with Specsavers you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits teams, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Home Visits team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important. We're looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning/scheduling appointments and delivery of excellent customer service for our Home Visits team, someone who can manage a busy wor...