Head of Service Complaints

Job description

Company Description Fairness feels good: Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description: Reporting to the Chief Operating Officer , the Head of Service Complaints plays a critical leadership role in ensuring complaints about AFCA’s own services are handled with independence, integrity, transparency and care . This role leads and continues to evolve AFCA’s internal service complaints function into a contemporary, trusted dispute resolution capability that not only resolves matters effectively, but drives insight, accountability and continuous improvement across the organisation. This is an opportunity for a senior...