Call Center Representative

Job description

Position: Inside Sales Representative Location: Mechanicsburg, PA (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: - Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! - Make outbound calls to customers interested in the products West Shore Home has to offer! - Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! - Meet and exceed daily and monthly targets. - Attend daily meetings with your team and department leadership to discuss metrics and priorities. - Maintain accurate...