Senior Solutions Architect, AI Automation & Augmentation

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Solutions Architect is a highly skilled, professional and technical individual focused on supporting NiCE internal support organizations through AI-driven initiatives. This role partners closely with internal support leaders, business stakeholders, and cross-functional teams to map processes, identify high-value AI opportunities, and deliver scalable solutions that improve internal employee support outcomes. You will help support teams use AI to augment or automate their work through AI agents, assistants, and workflow automations—using platforms such as n8n as a core part of the solution stack. You’ll combine strong business operational knowledge with hands-on AI expertise, doing some development yourself while also enabling others to confidently use AI tools to solve their own problems. How will you make an impact? Have you got what it takes? - Partner...