Account Manager

Job description

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. About the Role: As an Account Manager, you will be responsible for ensuring long-term commercial success and customer satisfaction for ongoing Harman programs for your customer. You will ensure adherence to customer expectations and work closely with your customer counterpart(s) to maintain and grow the existing business with healthy commercials. Your Team: No direct reports: What You Will Do: - Capture and propagate the commercial voice of customer for ongoing programs - Manage commercial agreements and drive customer negotiation for awarded business (i.e., APR, CR, customer claims) - Closely track customer satisfaction at all levels, and drive course corrections when required - Drive to achieve commercial targets (revenue, EBIT, Cash Flow) for your customer programs - Receive customer change request and lead them t...