Sr. Engineering Manager, ServiceNow

Job description

As an engineering manager for the ServiceNow platform, you'll guide architecture and development for critical business workflow & AI implementations. You'll manage a team of developers and engineers, making executable business processes that leverage AI capabilities and fit into our automation ecosystem. As an essential part of our scaling story for both business operations and technological capabilities, you'll devise solutions that serve as leverage for thousands of employees and drive efficient growth. Your team will work as part of our Engineering & AI organization, focusing on scalability and correctness with a modern toolchain. This a value-delivery role with executive visibility, not a cost-center role, and provides a chance to perform a greenfield implementation aligned with a key set of strategic goals. Essential Job Functions: - Establishing a platform - Establish and maintain SLAs - Integrate ServiceNow with company-wide observability and tracing standards - Build automated deployment and testing workflows, delivering a modern development lifecycle built around version control with continuous validation and deployment - Define default design guidelines and architectural...