Aftersales Brand Ambassador

Job description

Description US Auto Trust is one of California’s fastest-growing automotive groups, representing a portfolio of world-renowned luxury and performance brands, including Ferrari, Aston Martin, Lamborghini, and Cadillac. We are committed to delivering an exceptional client experience that reflects the exclusivity, heritage, and performance excellence of the Ferrari brand. The Aftersales Brand Ambassador serves as the primary relationship manager for clients following vehicle delivery, ensuring every interaction reflects the prestige, performance, and exclusivity of the Ferrari ownership experience. This role is responsible for delivering a seamless, personalized, and proactive service journey that drives client satisfaction, loyalty, and long-term engagement. Key Responsibilities: - Proactively follow up with clients after service visits to ensure satisfaction and strengthen long-term relationships - Serve as a dedicated point of contact for client inquiries and ongoing support - Manage incoming client communications and provide timely, high-touch responses - Confirm and coordinate service appointments to ensure a smooth and efficient experience - Support service operations by assisti...