Director of AMS People Enablement Center (PEC)

Job description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: We are seeking a Director to lead ServiceNow’s AMS People Enablement Center in West Palm Beach, joining our Global People team responsible for operations and service delivery strategy. This role will evolve our infrastructure and processes, drive operational excellence, and accelerate high-quality delivery with speed and rigor. The Director will partner closely across all People Enablement Centers and with key stakeholders to advance transformation initiatives, drive adoption, and translate strategy into measurable, high-impact outcomes. In addition, this leade...