Patient Care Counselor

Job description

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options. WHAT WE OFFER: 6.5 paid holidays per year Approximately 10 days of PTO within first year Full slate of benefits to include health, dental, vision, and 401k - Starting wage of $15 - $20 per hour based on previous experience ESSENTIAL RESPONSIBILITIES: Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them Assist patients with application to Care Credit, as needed Review surgery instructions and forms with patients Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation Ensure payments are collected from patients, as applicable Provid...