Customer Care Representative
Blick Art Materials · Galesburg, Illinois, US
Your Role. The Customer Care Representative will be expected to answer inbound customer phone calls and process inquieries via mail, fax, or Internet in a fa...
Job description
Your Role... The Customer Care Representative will be expected to answer inbound customer phone calls and process inquieries via mail, fax, or Internet in a fast-paced call center. Currently, we are hiring Part-time (20 to 30 hours per week) for this role. Responsibilities: - Conduct customer interactions in a friendly, courteous, and professional manner. - Analyze customer needs and provide accurate information regarding pricing, delays, and product details. - Key orders quickly and accurately while maintaining attention to detail. - Perform basic mathematical calculations during order entry. - Route calls to other departments to ensure exceptional customer service. - Troubleshoot customer issues related to online ordering, tracking, order accuracy or account access. - Identify recurring issues and escalate trends to leadership. - Maintain accurate customer records in CRM systems. - Meet or exceed performance metrics such as call quality, handle time, and customer satisfaction. - Protect customer privacy by following all data security and confidentiality guidelines. - Participate in ongoing coaching and training to maintain high service standards. - Adapt quickly to changes in pro...