Commercial HVAC Service Manager

Job description

About this role Supervises a team of entry to intermediate level Field Service professionals or Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management. Key Responsibilities: Forecast, monitor and document financial performance against plan. Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities. Recruit, interview, hire, and train technicians as required to meet workload demands, and company or customer expectations and requirements. Communicate regularly within the team to ensure that personnel are being scheduled and dispatched accurately by skill level, efficiency and training requirements. Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable. Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction. Resolve warranty issues, product reca...