Call Center Representative

Job description

Overview Are you a natural problem-solver with a passion for helping others? Join The Fountainhead Group as a Call Center Representative and become an essential part of our friendly and dedicated Customer Service Team . In this onsite/in-person role , you’ll be the voice of FGI—guiding customer orders from start to finish, ensuring accuracy, timely delivery, and turning challenges into solutions. If you thrive in a fast-paced environment and love creating positive customer experiences, we’d love to have you on the team! Please note: This is an onsite role and relocation packages are not offered. Responsibilities: What You’ll Do: The below describes a typical day as a member of our Customer Service Team. Your role as a Call Center Representative involves: - Routing phone calls to the appropriate people - Updating and sending various reports to National Sales Managers and Account Rep. - Tracking and reporting on freight deliveries from various carriers - Managing and logging customer issues and provide customer with relevant documentation to handle their issue. - Writing up customer orders taken over the phone - Editing all free replacement parts orders - Fulfilling MSDS sheet reques...