Transition Manager

Job description

Job Type: Fixed Term Build a brilliant future with Hiscox Role Purpose: The Transition Manager will lead the migration of Finance and Credit Control activities to an outsourced provider, ensuring robust governance, compliance, and performance oversight. Acting as the primary liaison between Hiscox and the outsourcing partner, this role safeguards contractual obligations, service level agreements (SLAs), and regulatory standards while driving a smooth transition with minimal business disruption. Key Responsibilities: Oversight & Governance: - Monitor and evaluate the outsourced provider’s performance against agreed KPIs and SLAs for credit control and finance operations. - Establish governance frameworks to ensure transparency and accountability throughout the transition and post-migration phases. Relationship Management: - Serve as the main point of contact for the outsourcing partner, fostering a collaborative and results-driven relationship. - Align internal stakeholders across Finance Ops & Credit Control to maintain shared objectives and expectations. Risk & Compliance: - Ensure adherence to Hiscox internal controls, regulatory requirements, and company policies within outsourc...