IT Technician

Job description

Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a IT Technician for Palmela: What will your responsibilities be? What skills are we looking for? - Act as the first point of contact for IT support requests, providing excellent customer service - Receive and log support requests, ensuring all necessary information is captured - Maintain detailed records of support requests, resolutions, and system changes - Provide remote and on-site technical assistance to end-users - Install, configure, and maintain hardware and software systems - Provide basic troubleshooting and problem-solving assistance for hardware and software issues - Assist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights) - Managing and maint...