Manager Hotel Operations

Job description

PRIMARY PURPOSE: Provide direction and leadership for the property Front Desk team, consistent with the company brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, following company service standards. All duties are performed per company policies and procedures. Position Status: Salaried/Exempt: Location: Gold Strike Casino SUPERVISION: - Works closely with the Director Hotel Operations to implement strategic Initiatives provided by leadership for hotel operations. - Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations team. - Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards, and development. - Provides leadership and direction to maintain and improve the guest experience within front de...