Automotive Service Advisor - Express

Job description

At Genesis Santa Monica, we’re seeking a motivated Express Service Advisor with approximately 2 years of experience to join our fast-paced service team. This is a great opportunity for someone who enjoys working with customers, thrives in a high-volume environment, and is looking to grow within the automotive industry. We are proud to be a Top 10 Genesis dealership in the nation and the first standalone Genesis dealership in Los Angeles . Responsibilities: The Express Service Advisor is responsible for ensuring an exemplary experience for express service customers by providing a prompt and friendly greeting, listening to customer needs, preparing accurate repair orders, and communicating clearly in a fast-paced environment. The Express Service Advisor serves as a liaison between the customer and technician, ensuring service needs are understood by the technician and recommended maintenance and services are clearly explained to the customer. - Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients - Help to identify mechanical problems with fact-finding questions and performing and interactive visual...