IT Operations Analyst

Job description

Ensure that all operational IT related service needs are delivered while following all security and compliance procedures. Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process. Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management. As business needs dictate, works extended hours to complete daily department goals or tasks to include working mandatory overtime. Travel: Occasional travel to other sites (<10%). - Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA’s - While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool. -...