Service Deliver Manager, Consumer Support, YouTube

Job description

Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 7 years of experience analyzing data and generating business insights. - 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes. - 7 years of experience in a customer or client-facing role supporting service-to-sale or business-to-consumer industries. Preferred qualifications: - MBA or Master's degree in a related field or CSCMP certification. - 7 years of experience using data analysis to drive decision making. - 7 years of experience building relationships with stakeholders or clients. - Experience in data center equipment environments or computer component manufacturing. - Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework. - Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges. About the job: At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone t...