Customer Care Representative III

Job description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary: This position is responsible for providing frontline customer service and support for prospective and existing customers. Issues may be received via emails, incoming customer calls, Market transactions, customer correspondence or internal departments. The agent will work directly with customers, other Vista departments, and Market participants such as ERCOT and both Texas and non-Texas Utilities. This position will diagnose the inquiry / problem and ensure end to end resolution. Job Description: Key Accountabilities: - Handles incoming email customer inquiries including receipt, resolution and closed loop communication with the customer • Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely • Resolves correspondence requests from customers (creates, mails, uploads to account, etc.) • Performs account corrections including billing / payment corrections, adjustments, resubmission / cancellation of transact...