Senior Consultant - Customer & Growth | Lisboa

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Opportunity: The Customer & Growth practice is part of the Business Transformation team and focuses on designing and implementing commercial, marketing and customer experience strategies that help our clients achieve sustainable growth. As a Senior Consultant, you will play a central role in structuring, executing and managing project workstreams, supporting organizations in commercial transformation, operating model redesign, process optimization and the creation of differentiated customer experiences. Your Key Responsibilities: - Apply a structured problem‑solving mindset to understand key business challenges, define hypotheses and design analyses that address client needs. - Plan, supervise and execute primary and secondary research activities, including workshops, interviews, surveys, benchmarking, and qualitative and quanti...