Member Experience Strategist

Job description

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Digital Strategy department has an immediate opening for a Member Experience Strategist! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! As a Member Experience Strategist, you will be responsible for the following: - Defining, analyzing, and continuously improving end to end member and employee journeys across digital channels, branches, member support, and operational teams. - Managing scalable feedback systems, conducting qualitative and quantitative research, and translating insights into clear experience, workflow, and system requirements for credit union platforms. - Uncovering member m...