Customer Service Representative

Job description

Your Contribution 1. Communication - Acts as the first point of contact for the supported customers in the operations organization. Maintains internal and external customer contacts (“one voice to the customer” approach). 2. Customer inquiries - Starts in the SAP ERP system and processes customer inquiries. Clarifies material availability, delivery dates, payment and delivery conditions with the relevant interface departments such as production planning, production, sales and quality. Determines the product costs for standard products with the existing tools and on the basis of the current production possibilities. Creates and submits offers / price proposals in coordination with the responsible sales manager. 3. Order clarification and entry - Checks the customer orders for correctness of form and content. Agrees with the export officer on export regulations in accordance with the export guideline. Plans customer orders based on those from sales and the sales offices or customers established priorities. Creates customer orders in SAP and confirms the orders to the customer in a timely manner. Proactively monitors orders and informs customers and sales if agreements cannot be met....