Senior Member Relations - Soho House West Hollywood

Job description

Scope of the Job Job Purpose: Senior Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our House. Through the planning, outreach and welcome, to team engagement during each member visit. Senior Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events.. Their presence around the House will not only be that of the face of the house, but also provide a friendly, fun and professional approach for all members and guests. Acts as the Maître D' for all PWK, HVM, and special occasion dining, serving as the dedicated point of contact from reservation to dining experience Senior Member Relations Mangers are responsible for the MRM’s development and coaching and wider motivation to the team. Key Responsibilities: In House Experience: - Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person. - Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time...