Helpdesk Support Specialist I

Job description

Overview Nakupuna Solutions is seeking an Helpdesk Support Specialist I. The Helpdesk Support Specialist I provides Tier 1 help desk support by resolving issues related to hardware, software, and networks. This includes identifying, tracking, assigning, resolving, escalating and dispositioning tickets. The Helpdesk Support Specialist I requires strong communication skills and foundational technical knowledge. Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. - Operate as the initial point of contact for issues reported by users. - Identify and triage issues across various operating systems, including computer imaging, profile creation, application installation, and hardware/software upgrades. - Track printer maintenance, connectivity, and setup, as well as service tickets for installing printer toner cartridges and fuse kits. - Maintain accountability by accurately tracking all mobility devices. - Provide alternate Information Management Officer...