Vendor Manager - Onsite

Job description

Overview Executes all aspects of the Vendor Management Program for the Contact Center, ensuring that vendor operations align with business objectives and service expectations. Responsible for developing and implementing enhancements to the vendor management program, ensuring it is appropriately scaled to meet the complexity and needs of the Contact Center. Provides leadership and strategic oversight of external third-party vendor relationships, ensuring adherence to performance standards, contractual obligations, and compliance requirements. Responsibilities include establishing and monitoring SLA's, tracking performance against contractual terms, and identifying areas for improvement to enhance vendor efficiency and effectiveness. Serves as the primary liaison between legal, operations, quality, training, and other key stakeholders. Responsibilities: What you will do: - Serve as key leader and single point of contact for all vendor-related interactions, driving a unified approach to vendor management and collaboration. - Develop and implement long-term vendor relationship strategies that align with organizational goal and customer experience objectives - Establish, monitor, and el...