Collections Representative

Job description

Overview We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts. Responsibilities: Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/ . $17.30 - $21.70 an hour (dependent on experience) This position may be eligible for overtime pay based on business needs. - Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items - Process credit card payments including posting to accounts and logging activity - Provide a high level of customer account management by properly maintaining account information and data - Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary - Resolve all dispute cases to a mutual satisfactory end between the customer and company - Analy...