Key Account Customer Success - B2B SaaS - Top Startup in Wien - (m/w/d)

Job description

Own your own portfolio of 50-100 SMB marketing clients. Upsells, cross-sells, 100% client-happiness, full-cycle including onboarding and tech-support. You are an entrepreneurial fast-mover? Apply now. We’re a real startup, not a playground. Bootstrapped and fast-growing. Our motto: Move fast, break things. Chatarmin to the moon. We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be. We are looking for a Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough. Aufgaben: - Manage your own portfolio of e-com clients autonomously - Own onboarding, support, upsell - the full lifecycle - Directly solve client issues without waiting for others to jump in - You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business - Get your hands dirty in operations and feedback loops to improve the product Qualifikation: - 2+ years experience in Customer Su...