Customer Relations Representative III

Job description

About the Role Canon USA in Jamesburg, NJ is seeking a Customer Relations Representative III (Representative, Cust Rel III). The Customer Relations Representative III will answer phone calls and emails to generic department email box in a quality manner with a high degree of customer satisfaction. Investigate and resolve customer claims and inquiries including escalated issues. Answering non-routine questions that require deviation from standardized procedures. Investigate, analyze, and resolve complex customer service issues. Issues credits and refunds as needed and handles exceptional circumstances. May train more junior Customer Relations Representatives. Represents the organization to customers by providing information, responding to inquiries or troubleshooting. The standard work schedule for this position is 11:00 a.m. to 7:00 p.m. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time...