Senior Support Engineer 1 - Oracle Exadata Cloud Services

Job description

Senior Support Engineer I– Oracle Exadata Cloud Services Shift: US Hours – 9 A.M to 6 PM PST, w/ flexibility to cover nights/weekends as required Eligibility: Due to client requirements, candidates must be U.S. Citizens About the Role: As a Senior Support Engineer 1 in Oracle’s Support organization, you’ll be at the forefront of solving some of our most complex customer challenges using Automation and Artificial Intelligence (AI) tools. Your role will be to participate in the development and application of automated tools, diagnostics, and instrumentation to identify and resolve issues faster. This includes scripting of tools to parse logfiles to narrow down the source of problems, and match to known issues. It also involves training large language models (LLMs) to quickly and interactively resolve customer issues through interpretation of customer questions and issues, and mining Oracle’s documentation, knowledge base and other trusted information sources to identify answers and solutions. Strong Collaboration with partner teams in our Development and Operations teams is also required. This must be done in the context of working directly with customers to solve their issues. Actin...